12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Abstract . Certain organizational characteristics as well as Knowledge Management (KM) initiative characteristics are needed in order to have successful KM. These characteristics may affect each step in the KM process differently. One of the most difficult and interesting steps in the process is moving from tacit knowledge to organi...

Customer Relationship Management (CRM) and Knowledge Management (KM) have become especial and strategic keys in the current competitive environment for all companies.  The critical role of KM as the main determinant of the success of CRM has been the focal point of the previous researches; the present paper aimed at studying the impact of different KM factors- such as Customer Knowledge (CK), S...

In recent years, companies have integrated their customer relationship management (CRM) and knowledge management (KM) efforts because they realize that KM plays a key role in CRM success. Both knowledge management (KM) and customer relationship management emphasize the allocation of resources to business supportive activities to gain competitive advantages. The aim of this study is to inves...

1. ABSTRACT Organizations often use standardized practices as a means to improve knowledge management. We suggest that the use of standardization for KM efforts can take on two different forms. In one form, standardization explicates tacit knowledge in order to more effectively transfer knowledge within the organization. In the second form, standardization provides a tool to evaluate and captur...

In today's turbulent business environment, organizations face the need to rapidly respond to demands, explore new opportunities, apply evolving technologies, and create novel competitive advantages. Knowledge Management (KM) and Organizational Entrepreneurship (OE) are two strategic tools through which companies can concurrently improve their competitive advantage while seeking new potential op...

knowledge management is a process that has been recently generated as an activity which is very important in the dynamic environment, and in the competitive scene. we believe that km is a process which its organizational knowledge is created from the individual knowledge of the members of the organization. the relevant studies have indicated that organizing based on work teams could be consider...

One question of great importance to Information Systems (IS) researchers is how to effectively and efficiently move expert knowledge from researchers to practitioners. This paper identifies a novel knowledge use process – knowledge mobilization – which focuses on the process of organizing knowledge and making it ready for active service within a community. A literature review of knowledge manag...

In knowledge-based economies, how can the epistemic dynamics of academic research be understood in the context of collaborative research networks where knowledge production and use increasingly merge? My starting point is a potential epistemic blind spot in knowledge mobilization research on merging production and use dynamics: ignorance. I propose a new concept, ignorance mobilization, defined...