Aim and content of the chapter This chapter introduces an agent-based approach to organizational memory systems (OMSs). It is based on OMS work developed at EURISCO that is multidisciplinary and multidomain, focused on the construction of OMS concepts for the aeronautical industry (Attipoe & Boy, 1995; Boy, 1995, 1997, 1998; Durstewitz, 1994; Israel, 1996). In many ways, OMS problems encountere...

This chapter begins with a brief discussion of the basic concepts related to the unconscious life of an organization, and then addresses specific aspects of knowledge, learning, and memory, developing a language and framework for comprehending their application to organizations. Knowledge is addressed in terms of an information part and a proceeding part. Tacit knowledge is divided into embodie...

The results reported in this chapter were obtained through the study of 43 work-units belonging to five business firms in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between IT and organizational memory. Analyses of the data support the view that storage technologies interact with de...

The results reported in this paper were obtained through the study of 43 work-units belonging to five business units in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between dimensions of information technology and dimensions of organizational memory. Analyses of the data support the v...

The results reported in this paper were obtained through the study of 43 work-units belonging to five business firms in a large group of Tunisian companies. Using the declarative, procedural and judgmental dimensions of organizational memory, interaction effects were detected between IT and organizational memory. Analyses of the data support the view that storage technologies interact with decl...

This paper presents an analysis of the relationship between Virtual Organization Inheritance and Organizational Memory. It also frames the concept of process management as being an element of Organizational Memory under the scope of Collaborative Networked Organizations (CNOs). The authors argue that the transformations occurring in processes executed by Virtual Organizations are elements of Or...

The proposed contribution presents the results of an on going research work aiming at the implementation of a knowledge based system devoted to supporting the local government and the citizenship during the setting up process of a Natural Protected Area in Southern Italy. The system architecture integrates Group Decision Support Technology already available on the enterprise software market wit...

A case study of an organizational memory information system located within a Portuguese bank is described and analyzed. It shows how the development of effective organizational memory and performance can be rendered problematic by such a system and how such problems were alleviated through the provision of formal and informal back up mechanisms, and improvisations. The paper concludes with a co...

The proposed contribution presents the results of an on going research work aiming at the implementation of a knowledge based system devoted to supporting the local government and the citizenship during the setting up process of a Regional Natural Park in Southern Italy. The system architecture integrates Group Decision Support Technology already available on the enterprise software market with...

Organizations are looking to augment their memories through information technologies. Organizational and group memories can include a wide variety of materials, including documents, rationales for decisions, formal descriptions of procedures, and so on. This paper discusses findings from case studies of six organizations using or attempting to use the Answer Garden, a type of organizational mem...