This chapter introduces a complete storage and retrieval architecture for a database environment for XML documents. DocBase, a prototype system based on this architecture, uses a flexible storage and indexing technique to allow highly expressive queries without the necessity of mapping documents to other database formats. DocBase is an integration of several techniques that include (i) a formal...

Firms in multiple industries collect customer satisfaction data to measure service performance. Increasingly, however, many firms are now able to collect objective service performance data as well. This raises the question of whether measuring customer satisfaction is valuable to firms when objective service performance data are available. The authors answer this question via the use of unique ...

While the question of the benefits of e-business initiatives has been an issue in both the academic and business worlds, there has been little empirical research on the value created from such initiatives. Using Information Week’s annual data set of innovative IT users, this study empirically examines the contribution of e-business initiatives to firm performance, measured by gross margin, reve...

Object identiication in data models, especially in semantic, Entity-Relationship, and Object-Oriented data models is studied. Various known approaches to object identiication are shown, and an alternative proposal to the topic is put forward. The main new idea is to attach to each object type an arbitrary query in order to observe a unique, identifying property of objects of the corresponding t...

ALIVE is an EU FP7 STREP whose goal is the convergence of organisational and normative modelling with and service-oriented architectures (SOAs) using model-driven software engineering. The project provides a framework for designing and implementing systems, taking into account organisational, coordination and service perspectives. A key project aspect is the integration of normative systems wit...

management of project's knowledge is very effective in the performance of project management and carries a great portion in achieving the targets of organization and projects. in project-oriented organization, knowledge and experiences of projects play a crucial role. accurate identification and suitable application of knowledge in success of knowledge management is necessary. this combine...

Enterprise social networking (ESN) techniques have been widely adopted by firms to provide a platform for public communication among employees. This study investigates how the relationships between stressors (i.e., challenge and hindrance stressors) and employee innovation are moderated by task-oriented and relationship-oriented ESN use. Since challenge-hindrance stressors and employee innovati...

Background: Hospital as the gravitational center of the health and treatment system and an open system involving complex processes and various (qualitative and quantitative) resources, needs an effective leadership style and an approperiate strategy to solve the organizational disagreements and conflicts in order to achieve its basic objectives. The object of this research is to study the relat...

according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...