MANY NURSES WHO graduated in the past year and are seeking employment in a hospital are facing a shortage of open positions due to the economic downturn. Because hospitals are seeing less employee turnover, the nursing workforce has stabilized. Also, some experienced nurses may be delaying retirement because their retirement funds or their homes lost value, and some employed nurses may be worki...

In this article, the authors first propose a simple model summarizing the key drivers of customer loyalty. Then, on the basis of this model and drawing on key insights from the preceding articles in this issue, they outline a set of issues for further research related to the quality-valueloyalty chain. Next, the authors develop a conceptual framework that integrates the quality-value-loyalty ch...

A ministudy was conducted to collect self-reported employee turnover rates in US hospitals. The results indicate many hospitals are struggling with high employee turnover rates. Widespread variances in ratings were observed across hospitals, which may be due to lack of consistency in how they each calculate their employee turnover. This makes benchmarking for the purposes of performance improve...

Unlike previous behavior management research, this study used a quasi-experimental, control group design to examine the impact of financial and nonfinancial incentives on business-unit (21 stores in a fast-food franchise corporation) outcomes (profit, customer service, and employee turnover) over time. The results showed that both types of incentives had a significant impact on all measured out...

The study of sex and ethnic group differences is an important issue in the evaluation of personnel measurement instruments. Several principles must be considered when addressing the measurement of group differences including whether the selection instruments measure the same factors for all groups (i.e., factorial invariance), group mean score differences, and differential validity. Federal gui...

Department of Management & Marketing King Fahd University of Petroleum & Minerals Dhahran 31261, Saudi Arabia Abstract. Existing streams of literature are integrated to propose a conceptual framework that highlights the antecedents of relationship marketing on customer loyalty and its outcomes. The framework aims to provide insights into the underpinnings of relationship marketing. The proposed...