This paper proposes an integrated approach to identify, evaluate, and improve the potential failures in a service setting. This integrated approach combines FCS-FMEA, GRA and profitability theory for better prioritization of the service failures by considering cost as an important issue and using the profitability theory in a way that the corrective actions costs are taken into account. Conside...

The translation of Digital products applicable to military application has been affected by the DoD's need for lower cost products. Products developed for military application must retain robust mechanical characteristics; however, each product may be tailored to meet government specifications such as mean time between failure and temperature range. Design changes for military use have had a be...

In a previous paper Low91] we presented two new models of timed CSP. The rst model included biased operators in the syntax, which could be used to model diierent priorities on actions. The second model extended this by adding a probabilistic choice operator to the syntax; this allowed us to give a semantics which modelled the probabilities of diierent behaviours occurring. In Low92b] we present...

In order to create more comfortable and energy saving living spaces, we have to investigate what is comfortable and how to measure comfort of users in a living space. Some measures of thermal comfort have been defined as Predicted Mean Vote (PMV) and Predicted Percentage Dissatisfied (PPD) as an international standard. However, complex and high cost equipments are required to measure PMV by con...

Due to failures of software tools faults compromising the safety of the developed items may either be injected or not detected. Thus the safety norm for road vehicles, ISO 26262, requires to evaluate all software tools by identifying potential tool failures and measures to detect or avoid them. The result is a tool confidence level for each tool, which determines if and how a tool needs to be q...