Identifying and addressing barriers and facilitators to good patient-provider clinical interactions may enhance participation in health-promoting behaviors. We used the critical incident technique to elicit descriptions of positive and negative patient-provider interactions from both patients and providers in a rural Native American community. Using the interview data, we developed a model that...

The question of how a service consumer and a service provider should collaborate with each other in a business-to-business (B2B) setting is an ongoing research issue. The concept of electronic Sourcing (eSourcing) has been proposed as an integral concept with the EU research project CrossWork. The properties of eSourcing are explored, however, the question arises how a service consumer and a pr...

The question of how a service consumer and a service provider should collaborate with each other in a business-to-business (B2B) setting is an ongoing research issue. The concept of electronic Sourcing (eSourcing) has been proposed as an integral concept with the EU research project CrossWork. The properties of eSourcing are explored, however, the question arises how a service consumer and a pr...

Service-oriented architecture concepts and Web Services specifications allow for an infinite binding between the service requestor and the service provider. This open-ended form of interaction constrains the service provider from changing service contracts, policies and endpoints. Other distributed technologies and protocols such as Jini and DHCP provide for the use of a lease to more easily ma...

The REDE model is a conceptual framework for teaching relationship-centered healthcare communication. Based on the premise that genuine relationships are a vital therapeutic agent, use of the framework has the potential to positively influence both patient and provider. The REDE model applies effective communication skills to optimize personal connections in three primary phases of Relationship...