This exploratory case study research applies a processual analysis to the implementation of a Customer Relationship Management (CRM) system from a knowledge management perspective to a contemporary situation within a City Council. A specific focus is given to areas neglected in previous CRM studies sub-cultures, psychological contracts, how tacit knowledge is surfaced and shared, and with what ...

With the increasing complexity and dynamism of modern work experience, importance psychological contract has become increasingly clear. Organizations researchers alike have recognized implications this for employee performance, satisfaction well-being. However, certain contexts can increase psychosocial risks, making it crucial to investigate individual contextual characteristics that promote w...

Purpose: This paper explores whether the concept of psychological contracts underpinned by relational/transactional exchanges provides an adequate description of knowledge workers’ contracts. Methodology: The research approach uses interviews with 10 scientists from within a pre-eminent Australian scientific research and development organisation, the Commonwealth Scientific & Industrial Researc...

A management framework has been successfully utilized at Imperial College London in the United Kingdom to improve the process for developing and managing university-industry research collaborations. The framework has been part of a systematic approach to increase the level of research contracts from industrial sources, to strengthen the university’s academic base, and to diversify the provision...

The concept of psychological contract has been gaining importance in the recent times along with theory authentic leadership. It is prerogative leaders to understand between themselves and their employees as it provides them a competitive advantage creating motivational work environment where equity valued. Four companies, namely, Costco, PwC, Southwest Airlines Aravind Eye Hospital were select...