introduction: nowadays, organizations perform segmentation of their customers in order to maximize profits and minimize costs. however, in addition to segmentation, an optimal combination of the customers, i.e. the number of the customers or their percentage, is required to be specified in order to invest on development of products and services. in this study, by maximizing the customers’ satis...

results predictable increase of alcohol consumption after the anti-alcohol campaign facilitated the economical reforms of the early 1990s: workers and some intelligentsia did not oppose privatizations of state-owned enterprises partly due to their drunkenness, involvement in workplace theft and use of equipment for profit, which was often tolerated by the management at that and earlier time. co...

patients and methods a questionnaire was developed by a departmental checklist focus group, which aimed to identify the perception of health care checklists in general as well as specific checklists for routine and crisis situations in anesthesia. furthermore participants were asked regarding their perception of performing routine anesthesia and managing crisis situations without any cognitive ...

irritable bowel syndrome (ibs) is one of the most common gastrointestinal disorders particularly affecting the quality of life (qol). evaluating qol in ibs patients is a valuable method of defining a psychobiological pattern of disease. various disease specific and general instruments are now available to measure health-related qol (hrqol) in ibs patients. though, no comparison has been made be...

background with increasing incidence of traumatic fractures, the use of orthopedic intervention such as traction has increased. inappropriate traction care may cause substantial morbidity and delay the patient rehabilitation. objectives this study was conducted to evaluate the quality of care for patients with traction in the orthopedic unit of kashan's shahid beheshti hospital, kashan, iran. p...

background: quality of life in patients represents an important area of assessment. however, attention to health professionals should be equally important. the literature on the quality of life (qol) of emergency physicians is scarce. this pilot study investigated qol in emergency physicians in germany. materials and methods: we conducted a cross?sectional study from january to june in 2015.we ...

introduction: various types of software are used in health care organizations to manage information and care processes. the quality of software has been an important concern for both health authorities and designers of health information technology. thus, assessing the effect of software quality on the performance quality of healthcare institutions is essential. method: the most important healt...

conclusions the interaction quality and process quality were the key determinants of patient’s trust in the private hospitals of tehran. to enhance the patients' trust, quality improvement efforts should focus on service delivery aspects such as scheduling, timely and accurate doing of the service, and strengthening the interpersonal aspects of care and communication skills of doctors, nurses a...