Change point estimation is as an effective method for identifying the time of a change in production and service processes. In most of the statistical quality control literature, it is usually assumed that the quality characteristic of interest is independently and identically distributed over time. It is obvious that this assumption could be easily violated in practice. In this paper, we use m...

Purpose – Web service providers make constant changes to their Web services in order to meet the everchanging business requirements. In this context, Web service providers face a major issue of estimating the potential effects of changing a Web service to other services, especially in large ecosystems of Web services which become more common nowadays. The paper aims to address this issue. Desig...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...

The pervasiveness of e-services offers organizations a new way to serve and engage their customers. Organizational change issues must be recognized and addressed to increase service quality and satisfaction of e-service. However, relevant research is limited. In this paper, the authors conduct a longitudinal in-depth case study of a successful e-service-induced governmental transformation and p...