this paper discovers the necessary variables need for creating models for tacit knowledge acquisition, especially in medical care services. the case studied here, was knowledge of diagnosing and time of delivery in twin pregnancy with nuchal translucency screening. this paper covers the empirical work undertaken on semi-structured interview based on thematic analysis. with regard of theoretical...

Service ̄rms have been increasingly competing for market share on the basis of delivery-time. Many ̄rms now choose to set customer expectation by announcing their maximal delivery-time. Customers will be satis ̄ed if their perceived delivery-times are shorter than their expectations. This gap model of service quality is used in this paper to study how a ̄rm might choose a delivery-time commitmen...

Many e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The s...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...

PURPOSE This is a national study which aims to determine the average waiting time in Malaysian public hospitals and to gauge the level of patient satisfaction with the waiting time. It also aims to identify factors perceived by healthcare providers which contribute to the waiting time problem. DESIGN/METHODOLOGY/APPROACH Self-administered questionnaires were the main method of data collection...

Efforts in the electronic grocery shopping, i.e. e-grocery business, focus especially on the physical distribution of the goods. For example, in the USA there are several e-grocery service providers with various operating concepts and offering various service levels. The home delivery concept of Streamline is based on a reception box at the customer’s garage or home yard enabling unmanned recep...

Many manufacturing and distribution firms guarantee to meet a standard delivery time promise and pay significant compensation to customers when deliveries are late. If the firm promises its customers a delivery time that is too short, it will frequently not make the promise, have to pay significant compensation, and possibly lose market share over time. If the delivery time guarantee is too lon...