1 All well reputed organizations know that the key to success lies in their customers. Hence in today’s world, the companies who do not provide value to their customers bring an opportunity for the competitors to jump in and steal these customers. Same rule applies in Telecommunication sector hence this research focuses on finding the impact of service quality, customer satisfaction and loyalty...

Correctness verification of query results is a significant challenge in database outsourcing. Most of the proposed approaches impose high overhead, which makes them impractical in real scenarios. Probabilistic approaches are proposed in order to reduce the computation overhead pertaining to the verification process. In this paper, we use the notion of trust as the basis of our probabilistic app...

This case study was completed by the Siemens IA & DT (Industrial Technology and Drive Technologies) Divisions. These divisions focus on providing state-of-theart solutions for electronic manufacturing and process industries. As the leading provider of industry software, they optimize entire value-added chains of manufacturing companies—from product design and development to production, sales, a...

Purpose: The main aim of this study was to assess the influence innovation strategies on performance Internet Service Provider Companies in Nairobi Kenya. specifically aims at assessing product innovation, process market and technological Despite substantial number empirical studies strategic management, research relationship between firm has not yet reached a definitive consensus whether firms...

For a long time, contingent staffing was considered as the responsability of the Human Resource department. The high needs of workforce flexibility combined with disseminated agencies have led some companies to a great number of labor suppliers. This situation has produced important cost variation, poor quality of service, and important risk due to the mistunderstanding by local managers of leg...

It has become increasingly desirable for companies worldwide to outsource their complex e-business infrastructure under the utility computing paradigm by means of service level agreements (SLAs). A successful utility computing provider must be able not only to satisfy its customers’ demand for high service-quality standards, but also to fulfill its service-quality commitments based upon busines...

The paper presents a product-based information management approach that promises a more efficient and effective delivery of IT services. Within a product-based information management, service providers and customers cooperate on the basis of a set of defined IT products. Instead of managing joint IT projects, customers purchase IT products offered and delivered by an IT service provider. The co...

Modern IT service provider organizations are under a continuous pressure to increase their competitiveness. Ways to reduce costs while improving performance – in terms of effectiveness, productivity, and quality – of services are a key focus area for companies in the IT industry. The existence of human operators in this industry, although required, may introduce defects in the process. In IT se...

The case study presents a case study describing an Internet Protocol (IP) version 6 (v6) introduction to an IPv4 Internet Service Provider (ISP) network infrastructure. The case study driver is an ISP willing to introduce a new “killer” service related to Internet of Things (IoT) style building automation. The provider and cooperation of third party companies specialized in building automation ...