نتایج جستجو برای: service quality perceptions and satisfaction
تعداد نتایج: 16979791 فیلتر نتایج به سال:
E-services are diffusing rapidly in the developing economies. E-service quality plays an important role in determining the customers’ satisfaction and usage behaviour. Culture, in turn, has been found to influence customers’ perceptions of service quality. However, the current understanding of the influence of culture on e-service perceptions is limited. This study presents a review of prior e-...
Facebook is an online social networking service and as of September 2012, Facebook has over one billion active users. In the context of the store Facebook fan pages, few studies have examined the e-service quality dimensions, information quality and interaction constructs to predict brand image, customer satisfaction and purchase intention. The study attempts to develop the research model to in...
This paper briefly reviews some of the literature on service quality and in particular the zone of tolerance, the zone of acceptable or expected outcomes in a service experience. The paper uses the zone of tolerance to explore the relationships between customers’ satisfaction with individual transactions, or service encounters, and their satisfaction with the overall service. Nine propositions ...
Online service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality. First, the study identified six key online retailing service quality dimensions as perceived by online customers: reliable/prompt responses, access, ease of use, attentiveness, security, and credibility. Second, of the si...
Introduction: Many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. Methods: This paper analyzes medical service quality in one case The internal section of Shaheed Rahnemoon Hospital Based on the basis of gap analysis model and Servqual technique. A questionnaire was designed and applied to...
Background and Objective: The importance of education and its role in achieving modern society goals is clear. Appropriate education and student satisfaction can lead to the development of a modern society. The Aims of this study was to evaluate the educational service quality gap among students of Shahid Beheshti University of Medical Sciences. Materials and Methods: This cross-sectio...
Measuring of service quality is the basic prerequisite for improving quality. Patients;apos expectations and perceptions of service quality play an important role in the choice of hospital, loyalty to organization and behavioral intention. A first step towards improvement would be to determine areas of quality that are most defective. Studies show that consumers are in close contact with servic...
ACADEMICLIBRARIES ARE FACING TWO MAJOR THREATS: a global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationship between service quality and user satisfaction and examines how user surveys have been employed in a number of previously published data sets. A model which demonstrates how satisfaction...
Introduction: Service quality is essential for service delivery. The Speech Therapy Clinic at the Rehabilitation Faculty of Iran University of Medical Sciences is one of the governmental centers providing rehabilitation services. This study aimed to study the service quality of speech therapy services using SERVQUAL model. Methods: In this descriptive-analytic stud, conducted in 2016 – 2017, ...
ACADEMIC LIBRARIES ARE FACING TWO MAJOR TIIREATS: a global digital environment and increasing competition. They must improve the quality of their services in order to survive. The article explores the relationshiip between service quality and user satisfaction and examines how user survevs have been employed in a number of previously published data sets. A model which demonstr-ates how satisfac...
نمودار تعداد نتایج جستجو در هر سال
با کلیک روی نمودار نتایج را به سال انتشار فیلتر کنید