The research aims to measure the customers' perception of quality provided by information systems services in manufacturing organization in Riyadh. Based on a comprehensive literature review, the theoretical framework was developed utilizing a well known service quality measurement model called "SERVQUAL". A modified version of SERVQUAL measurement called "SERVPERF" was adopted in this paper fo...

Purpose The purpose of this study is to examine the influence service quality on student’s satisfaction. Design/methodology/approach Using empirical research, identified previously validated scales and student SERVPERF scale, data were collected from 279 students studying in public private universities across Saudi Arabia. model fit scale was assessed ensure that produced accurate outcomes. Str...

El objetivo de este estudio es analizar los factores críticos en la satisfacción calidad del servicio administración pública, utilizando como un caso a una dependencia federal descentralizada. diseño fue cuantitativo y transversal, las dimensiones modelo SERVPERF con 491 encuestados analizadas través ecuaciones estructurales. resultado arrojo que ligadas capacidades interpersonales servidores t...

Researchers have recently introduced a finite mixture Bayesian regression model to simultaneously identify consumer market segments (heterogeneity) and determine how such segments differ with respect to active regression coefficients (variable selection). This article introduces three extensions of this model to incorporate managerial restrictions (constraints). The authors demonstrate with syn...