Purpose Health care reform mandates public reporting of patient satisfaction ratings which are used by both payers to establish reimbursement and by patients to evaluate and select providers for specialty care. Improving patient satisfaction ratings offers the potential to increase market share, reimbursement rates, and patient retention.Therefore, the purpose of this study was to measure the r...

with entrance spirituality and god to management and organization field, as 21st century challenge, organization’s managers and leaders especially educational institutions must confront with new phenomena. spiritual leader’s role to incite and encourage human resource with use of spiritual vision and establishment of cultural context based on human values, to foster empowered, high productivity...

Field Workforce Scheduling (FWS) is a very important and practical problem in the service industries. It concerns the scheduling of multi-skilled employees to geographically dispersed tasks. In FWS, employee efficiency is highly important, and thus they have to be managed in an effective way. Employee empowerment is a relatively new and flexible management concept. It promises to benefit both o...

Job satisfaction and employee empowerment has always been interesting domains for researchers. Employee empowerment helps organizations to get employees more motivated towards their work and reap the benefit of their performance and satisfaction towards the organization. This study finds the significant positive impact of psychological empowerment on job satisfaction of employees in banking sec...

this manuscript illustrates how the human resource management concept of employee empowerment likely has benefits in both developed and developing economies. studies in the hospitality sector and the manufacturing sector in canada, india, and turkey show that, in general, empowering supervisory behaviors, such as transformational leadership, increase feelings of psychological empowerment of emp...

This study aimed to measure the impact of employee empowerment on customer-oriented behavior in the Jordanian commercial banks. The study addressed two perspectives of empowerment (i.e., structural empowerment and psychological empowerment). The frontline employee’s perspective was used, since this position plays an excellent role in mediating the relationship between clients and service provid...

Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the...

Incidents of computer abuse, proprietary information leaks and other security lapses have been on an increase. Most often, such security lapses are attributed to internal employees in organizations subverting established organizational information security policy (ISP). As employee compliance with ISP is the key to escalating information security breaches, understanding employee motivation for ...

A phase oriented treatment approach to PTSD is presented which facilitates spiritual empowerment by teaching patients how to have nonlocal perceptions (benign dissociations) that stimulate the healing process. Patients are taught a structured protocol which promotes cognitive awareness of spiritual intuitions and their characteristic mental presentations. This in turn creates greater potential ...