customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

A highly promising approach to assess the quality of an image involves comparing the perceptually important structural information in this image with that in its reference image. The extraction of the perceptually important structural information is however a challenging task. This paper employs a sparse representation-based approach to extract such structural information. It proposes a new met...

Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the developme...

The strategic management represents current direction of management. It is applied in all types of enterprises, including small and medium sized ones. Using principles of process management within SMEs has its limitations caused mainly by size of the enterprise and the related focus on operational management. Other specificities are function accumulation, informal leadership, preference for ora...

This report addresses issues of quality in the context of management decision aids. It proposes rules for high quality management support procedures using these aids, and presents criteria for more effective implementation of these decision aids into the strategic management of science and technology. Two illustrative examples of quality in the context of management decision aids are presented....