This paper contributes to the rigor vs. relevance debate in the Information Systems (IS) discipline. Using an Action Research methodology, this study evaluates the relevance of a rigorously validated IS evaluation model in practice. The study captures observations of operational end-users employing a market leading Enterprise System application for procurement and order fulfillment in an organi...

This study intends to understand the online health information use behavior of people with disabilities. Drawing on rational choice theory and IS success model, a research model is developed to explain how the effects of object-based and outcome-based beliefs are moderated by individuals' level of disability. The model was empirically tested by survey data from 243 online users with physical di...

Diese Arbeit thematisiert erfolgsrelevante Aspekte für On-DemandEnterprise-Systeme aus Sicht eines Serviceanbieters. Auf Basis der Forschungsfrage: „Inwiefern bieten in Abgrenzung zu konventionellen On-PremiseLösungen On-Demand-Enterprise-Systeme Vorteile für Unternehmen“ reduziert die Studie die Wissenslücke bezüglich der Erfolgsfaktoren dieses speziellen Serviceangebotes. Anhand 12 explorativ...

In this paper, we investigate the theoretical inter-relationships among three important information systems (IS) quality constructs: information quality, system quality, and service quality. DeLone and McLean formulated information quality and system quality in their 1992 IS Success Model. Following suggestions from later IS service quality studies DeLone and McLean (2003) added service quality...

Whereas previous studies have devoted great attention to the success of Enterprise Resource Planning (ERP) system implementation, this study aims to investigate how the different qualities of an ERP system affect its post-implementation success from the user’s perspective. We refined DeLone and McLean’s IS success model to examine the relative importance of ERP system quality, information quali...

A number of regional Internet electronic marketplaces (REMs) have failed or are floundering, partly due to the lack of proper evaluation of their costs and benefits. This paper uses a conceptual REM Success Model to examine the costs and benefits of a REM in Western Australia. The model has been derived from an extension to the Updated DeLone & McClean IS Success Model. The findings from the ca...

Many companies utilize employee portals to improve information exchange and communication between their employees as well as to better support business processes. Owing to limited IT budgets and the need to justify portal investments, assessing employee portal benefits is important. In this article, we propose a model for measuring employee portal success on the basis of the DeLone and McLean I...

Mobile technologies offer great opportunities for improving business users’ productivity and for running business processes more effectively and efficiently. This particularly applies to service and maintenance processes which are highly information-intensive. Mobile services enable technicians to directly capture information more quickly and more precisely, while they are performing maintenanc...

This paper investigates how webmasters in first prize winning companies of web awards explain website quality. In order to gain insights into website quality descriptions, we held qualitative interviews with webmasters in eight Norwegian companies. The outcome is grounded theory models of how webmasters representing four ideal types of websites explain website quality. By using the left side of...

E-learning tools have profoundly transformed modern pedagogical approaches. Vendors provide different types of systems, such as self-paced (SP) and instructor–student interactive (ISI) elearning tools. Although both types of tools represent promising solutions to facilitate the learning process, it is important to theoretically identify a framework to evaluate the success of these tools and ass...