With Enterprise Social Software (ESS) being increasingly used for internal communication and collaboration, an important question is how their success can be measured. In this paper we contribute to answering this question by investigating which methods and metrics organizations are currently applying for measuring ESS success. To do so, we have conducted 26 interviews with persons responsible ...

There is growing interest in understanding of how User-Generated Content (UGC) empowers online consumer behavior. In this paper, we explore the relationships between Consumer Empowerment and Perceived Control (mediated by Self-Efficacy) over the decision making process using UGC. The results of this study reveal that Perceived Control has an influence on intention to use UGC. The findings also ...

Argumentation mining from social media content has attracted increasing attention. The task is both challenging and rewarding. The informal nature of user-generated content makes the task dauntingly difficult. On the other hand, the insights that could be gained by a large-scale analysis of social media argumentation make it a very worthwhile task. In this position paper I discuss the motivatio...

This paper asks whether unpopular tail items in usergenerated content corpora are important, and how tail items differ from the popular head items. We develop a user-centric characterisation of the tail which shows that although the head receives a disproportionate share of interest, tail items collectively serve a large number of users. “Tail seekers”, with more ‘like’s in the tail than the he...

In this paper we address the task of finding topically relevant email messages in public discussion lists. We make two important observations. First, email messages are not isolated, but are part of a larger online environment. This context, existing on different levels, can be incorporated into the retrieval model. We explore the use of thread, mailing list, and community content levels, by ex...

0747-5632/$ see front matter 2010 Elsevier Ltd. A doi:10.1016/j.chb.2010.05.002 * Corresponding author. Address: William Paterson Department, Hobart Hall Room 203, 300 Pompton R Tel.: +1 973 72

This article argues that in informational capitalism, the notion of class should not be confined to capital as one class and wage labor as the other class. The notion of class needs to be expanded to include everybody who creates and recreates spaces of common experience, such as user-generated content on the Internet, through their practices. These spaces and experiences are appropriated and t...

Social media now plays a pivotal role in electoral campaigns. Rapid dissemination of information through platforms such as Twitter has enabled politicians to broadcast their message to a wide audience. In this paper, we investigated the sentiment of tweets by the two main presidential candidates, Hillary Clinton and Donald Trump, along with almost 2.9 million tweets by Twitter users during the ...