In this research, we investigate how television advertising drives online word-of-mouth (WOM). We first explore if television advertising (1) affects online WOM about the brand advertised and (2) associates with changes in online WOM about the program in which the advertisement airs. We further examine if the media context in which the advertisement appears – the television program – impacts th...

Consumers who had memorable shopping experiences (i.e., special promotions or exceptional services) tend to resort to word-of-mouth to tell significant others in their social network about those experiences. The study aims to investigate the role of social networks in the adoption and dissemination of e-WOM arguments. The study’s objectives are three-fold.: First, the study examines the effects...

Deepak Khazanchi College of Information Science and Technology University of Nebraska at Omaha khazanchi@ unomaha.edu The ability to exchange opinions and experiences online is known as online word of mouth (WOM). Due to the high acceptance of consumers and their apparent reliance on online WOM it is important for organizations to understand how it works and what kind of impact it has on produc...

This research examined the relation between self-relevance and word-ofmouth (WOM). The results of two studies suggest consumers are more likely to provide WOM for products that are relevant to self-concept than for more utilitarian products. There was also some indication that WOM was biased, in the sense that consumers exaggerated the benefits of self-relevant products compared to utilitarian ...

In classical computation, a “write-only memory” (WOM) is little more than an oxymoron, and the addition of a WOM to a (deterministic or probabilistic) classical computer brings no advantage. We demonstrate a setup where a quantum computer using a WOM can solve problems that neither a classical computer with a WOM nor a quantum computer without a WOM can solve, when all other resource bounds are...

The domination of Word of mouth (WOM) has been applauded for many years as key influence on consumer purchases. Associating WOM with the internet usually called electronic-WOM (e-WOM) makes transmission of messages much easier, wider and faster. As e-WOM is not restricted to strong social tie groups thus the message itself plays a critical role in building purchase intention. The present study,...

W hile woRd-of-mouth mARketing has always been available to marketers, it tends to be dismissed and undervalued as a legitimate strategy. check the index of any marketing or public relations textbook —a description of WOM is usually just a paragraph to a few pages long, if it’s included at all. More often than not, such a mention tends to focus squarely on the consequences of negative WOM witho...

This paper explores how dimensions of new product, specifically, originality and usefulness, influence word-of-mouth (WOM). In four studies, using lab and field setups, we find that originality and usefulness have different effects on WOM. We show that consumers spread more WOM about original products, but the valence of what they say depends on product usefulness. Thus, originality enhances th...

Most past research on word-of-mouth (WOM) communication has focused on the attributes of the WOM sender, such as opinion leadership and innovativeness. However, since WOM communication involves the interaction of the sender and the receiver, it is important to examine the relationship between the two. Past research on personal influence which examines the relational context includes two contrad...

In online markets, Word-of-Mouth (WOM) plays a very important role in shoppers’ online purchasing decisions, especially for experience goods. Hotels, as a form of service product, are intangible and cannot be evaluated before consumption, which makes WOM even more important. Several studies focus on the influence of online WOM on business performance. However, little attention has so far been p...