WHILE HAILED FOR ITS EFFICIENCY IN FACILITATING interactions in an increasingly wired workplace, electronic mail messages (emails) also have a dark side. Pearson and Porath4 noted that the complexity of fast-paced, high tech interactions facilitated by emails fuel incivility as people “believe that they don’t have time to be ‘nice’ and that impersonal modes of contact do not require the courtes...

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and...

Bu çalışmada işyeri nezaketsizliğinin tanımı yapılmış, kavramın farklı kavramlarla olan ilişkileri incelenmiş ve genel özellikleri hakkında bilgi verilmiştir. İşyeri gelişim süreci ortaya çıkmasında etkili faktörler incelenerek konuya bir bakış açısı kazandırılmaya çalışılmıştır. Çalışma kapsamında işyerinde görülen nezaketsiz davranışlarla ilgili örnekler sunulmuş bu davranışların işletmeler a...

Immigrants play an increasingly important role in local labor markets. Not only do they grow steadily in number but also in cultural, educational, and skill diversity, underlining the necessity to distinguish between immigrant groups when studying discrimination against immigrants. We examined immigrant employees' subtle discrimination experiences in a representative sample in Switzerland, cont...

Incivility in the population has become of great interest within the past decade, particularly in the wake of the school massacre in Columbine and the recent movie theatre mass murder in Aurora, Colorado. While citizens struggle to make sense of these violent behaviors, higher education officials are perhaps most vested in exploring the causes, displays, and solutions to uncivil behavior among ...

This study examined the prevalence of cyber incivility as perpetrated by supervisors, its impact on individuals and the organization. Specifically, we examine whether working adults in Singapore experience cyber incivility when interacting with their supervisors via emails at the workplace. We also examine the impact of receiving uncivil emails from supervisors on employees’ work and organizati...

OBJECTIVE The objective of the study was to investigate the impact of workplace incivility (WPI) on staff nurses related to cost and productivity. BACKGROUND Healthful practice environments are one of the goals of the American Organization of Nurse Executives 2010 to 2012 Strategic Plan. Healthy work environments are linked to patient safety and quality. METHODS A postal survey was sent to ...

Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How commonly do customers witness an employee behaving uncivilly? (b) What negative effects does customers’ witnessing of an employee’s uncivil behavior have on customers and firms? (c) Why do these effects occur? The results of three studies suggest that it is not uncommon for customers to witness an employee behaving ...