CONTEXT This study aimed to explore the effect of the International Organization for Standardization (ISO) ISO 9001 standard and the European foundation for quality management (EFQM) model on improving hospital performance. EVIDENCE ACQUISITION PubMed, Embase and the Cochrane Library databases were searched. In addition, Elsevier and Springer were searched as main publishers in the field of h...

This paper presents early results of a comparative study undertaken on a software project. The methods used for assessment included an ISO 9001 based audit checklist for software (SABS ARP 042), and the emerging ISO/IEC 15504 standard for software process assessment and capability determination. While the two methods focus on different issues, namely quality system compliance to ISO 9001 in the...

This paper analyzes IWA 2 guidelines, compares them with the guidance of the ISO 9001 handbook for educational organizations, points out some gaps in these guidelines, and proposes an update to the IWA 2 guidelines to bridge these gaps. The proposed update aims to make ISO 9001 closer to a specific quality standard in the field of higher education. The proposed update is made first by suggestin...

The Capability Maturity Model for Software (CMM), developed by the Software Engineering Institute, and the ISO 9000 series of standards, developed by the International Standards Organization, share a common concern with quality and process management. The two are driven by similar concerns and intuitively correlated. The purpose of this report is to contrast the CMM and ISO 9001, showing both t...

Purpose – The purpose of this paper is to investigate hidden/less tangible dimensions of ISO 9001:2000 standard for better understanding where there are potentials for designing and implementing highly mature quality management systems (QMSs). Design/methodology/approach – Based on advanced quality tools, 80-20 rule and inventive problem-solving algorithms, a novel methodology is developed and ...

Software organizations that develop their software products using the agile software processes such as Extreme Programming (XP) face a number of challenges in their effort to demonstrate that their process activities conform to ISO 9001 requirements, a major one being product traceability: software organizations must provide evidence of ISO 9001 conformity, and they need to develop their own pr...

A major concern for organizations who are seeking registration to ISO 9000 [12], or seeking the implementation of any quality related process [22][24], is the ability to estimate the work-effort required for meeting the stated requirements. This is a priori requirement in corporate decision making, regardless of the maturity level of the organization [10], the current state of the quality syste...

The paper addresses the issue of an efficient implementation and utilization of new management system parts into an existing landscape of standardized management system on the example of the integration of an energy management system (ISO 50001) into a quality management system (ISO 9001) and an environmental management system (ISO 14001). Therefore we conduct a comparative analysis of the ISO ...