We present results from an online experiment designed to probe the cognitive underpinnings of intra-sentential pronoun resolution. Event-related brain potentials were used to test the hypothesis that the processing of anaphoric links established between pronouns and non commanding antecedents demands more cognitive resources than the processing of anaphoric links to commanding antecedents. The ...

with the advent of e-commerce, organizations are changingtheir business. most researchers believe that electronic trading can besuccessful when the public will trust in virtual environments. high degreeof confidence not only can meet customer expectations of a satisfactorytransaction, but can also eliminate certainty and perceived risk of onlinetransactions. the aim of this research is to study...

Abstract Moral identity is an important self-concept. Taking a social cognitive perspective, we propose integrative framework to examine the relationships between moral and its antecedents, including demographic variables, personality traits, organizational contexts (specifically leadership style ethical climate). An analysis of effect sizes in 110 studies involving 44,441 participants shows th...

Long waits online undermine users’ evaluations of Web sites and their providers, triggering abandonment behaviors. Yet e-business researchers and practitioners have not perfected mechanisms to respond to online wait issues. A filler interface that runs during the wait for search results may influence online users’ perceived waiting time (PWT); however, no scientific investigation has attempted ...

The proposed model is theoretically grounded in the multi-attribute attitude literature. It is proposed that the antecedents of customer loyalty are be partitioned into three categories. First, supply-side (firm-controllable) customer loyalty antecedents are those satisfaction drivers that comprise total customer experience (TCE). Eight distinct TCE dimensions are identified through preliminary...

Although support for the positive effect of group efficacy on group performance is copious, our understanding of how group efficacy forms is scant. Much remains unanswered about how the four efficacy antecedents, defined by social cognitive theory as enacted mastery, vicarious learning, social persuasion, and affect, concurrently influence group efficacy. Complementing the homology assumption o...