Although studies have emphasized the multiple components of anger, little is known about the physiological and psychological mechanisms of the approach motivational component and the negative emotional component of anger. In the present study, participants wrote brief opinions about social problems (e.g., tuition hikes) and received a handwritten, insulting comment about their composition from ...

Offering an apology is a strategy brands use in response to negative electronic word of mouth. However, its effectiveness equivocal and may depend on combination with other strategies. In this paper, the offering webcare conversations between airlines complaining customers Twitter investigated. Study 1, corpus study was conducted examine whether how apologies occurred 480 conversations. most fr...

An apology is a strong and cheap device to restore social or economic relationships that have been disturbed. In a laboratory experiment in which apologies emerge endogenously, we find that harmdoers use apologies in particular if they fear punishment and if their intentions cannot be easily inferred. After offenses with ambiguous intention apologizers are punished less often than non-apologize...

This study aims to explore the variables in perceptions of (im)politeness in an intercultural apology, focusing on discussion of the cultural and gender differences. Through the study’s instrument, a conversation between an Australian and a Taiwanese Chinese speaker, the study suggests that there are indeed some differences in perceptions of (im)politeness across d...

Public apologies are one of the most prominent examples of migration of speech acts from the private to the public sphere and now commonly feature in a wide range of public and media settings. Judging by the last two decades, the act of public apology is clearly in the process of social change, although perhaps more particularly in English-speaking cultures. The paper inscribes itself in a grow...

a r t i c l e i n f o Keywords: Restorative justice Victim offender mediation Apology Juvenile offender Victim-sensitive communication This qualitative study examined the multiple perspectives of participants' experiences of a Victim Offender Mediation (VOM) program operating in a Midwestern city. Thirty-four face-to-face interviews were conducted with 37 participants, including juvenile offend...

Failure happens in most social interactions, possibly even more so in interactions between a robot and a human. This paper investigates different failure recovery strategies that robots can employ to minimize the negative effect on people’s perception of the robot. A between-subject Wizard-of-Oz experiment with 33 participants was conducted in a scenario where a robot and a human play a collabo...

YouTube apology videos have been identified by some as a genre, and such they unique recognizable features available for recontextualization parody. The three parodies analyzed are of two videos: Logan Paul’s “So Sorry,” response to his suicide forest controversy, Travis Scott's video the Astroworld Tragedy. videos, an audio-visual medium, extremely multimodal, with many opportunities linguisti...