Introduction: Know what customer need in healthcare service is one of important thing for hospital to win competition competitive era. Importance performance analysis a method which show us about two-dimension, importance and performance. IPA tool, it helps leaders managers see their situation management analyze strength weakness point make balance scorecard achieve strategic plan appropriately...

The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that should allow enterprises to drive their strategies on measurement and follow-up. In recent years the BSC has been applied to information technology (IT) and currently the first real-life IT applications are starting to emerge. In this article, it is shown how the IT balanced scorecard ...

Following the idea of “what you measure is what you get,” this paper discusses the necessity to improve managing and planning firms’ service based on performance evaluation, The Balanced Scorecard (BSC) has been used as a tool for suggesting measures that can evaluate performance of a company by considering both financial and non-financial perspectives. The current BSC technology does not provi...

Management is essentially a function of structuring all activities in education so that educational goals are achieved within predetermined policy boundaries. The concept the Balanced Scorecard (BSC) for how to measure performance each institution/company. This has also begun be widely adopted by actors, one which at SMPN 1 Cangkuang, Bandung Regency. purpose this study analyze suitability betw...

outsourcing, as the primary tool for organizational development, competency advantages and productivity enhancer, has been in attention more than ever. considering the limited resources of every organization, either in public section or in private, outsourcing can be a superior approach to increase efficiency and to expand work in other fields. organizations might outsource their processes part...