The balanced scorecard (BSC) initially developed by Kaplan and Norton, is a performance management system that should allow enterprises to drive their strategies on measurement and follow-up. In recent years the BSC has been applied to information technology (IT) and currently the first real-life IT applications are starting to emerge. In this article, it is shown how the IT balanced scorecard ...

This paper studies the incentive effects of a balanced scorecard within a multitask agency framework under both formal and relational contracts. First, the main characteristics of the balanced scorecard are analyzed with respect to performance measure congruity. It is shown that under complete verifiability, a properly designed balanced scorecard is capable of perfectly aligning the interests o...

Universities have a magnificent role in the sustainable development of their country and international scientific production of their country. Purpose of this paper is expansion of using balance scorecard in universities In order to improve performance of universities in learning and educating. The Balanced Scorecard (BSC) is an extensively adopted performance management framework in a lot of o...

this research has done in order to identifying the human resource performance key indicator; qom province electricity distribution company with regard to integrated balanced scorecard approach of human resource and analytic hierarchy process .the research method of the article is descriptive and library field data collecting. balanced scorecard (bscj translated the company visions and strategie...

this paper focus on the impact on the performance of health workers at village and township levels in the provision of a government stipulated package of basic public health service, which adopted the performance-related contracts mode.the concept of balanced scorecard was adopted and developed to gather the 11 evaluation indicators distributed in four quadrants. these were implemented using on...

The balanced scorecard (BSC), initially developed by Kaplan and Norton, is a performance measurement system that supplements traditional financial measures with the criteria that measure performance from three additional perspectives: customer perspective, internal business perspective and innovation and learning perspective. In recent years, the balanced scorecard has been applied to informati...

The socio-technical theory is concerned with human well-being; it is democratic, humanistic and provides both freedom and knowledge to those who are part of it. Balanced scorecard is an approach that assesses whether the organization is meeting its objectives in terms of vision and strategy. It measures four perspectives: financial, customer, internal business processes and innovation & learnin...

the balanced scorecard framework with a hierarchical, multilayer, and causal-effect structure can shed light on the growth path and pave the development steps, which in addition to monitoring the financial goals. it also considers and controls the other effective and driving factors. in this study, after reviewing the balanced scorecard, a model was proposed in addition to extract the strategic...