Cloud services today are increasingly built using functionality from other running services. In this paper, we question whether legacy Quality of Services (QoS) metrics and enforcement techniques are sufficient as they are producer centric. We argue that, similar to customer rating systems found in banking systems and many sharing economy apps (e.g., Uber and Airbnb), Quality of Consumption (Qo...

Cloud services today are increasingly built using functionality from other running services. In this paper, we question whether legacy Quality of Services (QoS) metrics and enforcement techniques are sufficient as they are producer centric. We argue that, similar to customer rating systems found in banking systems and many sharing economy apps (e.g., Uber and Airbnb), Quality of Consumption (Qo...

Advancement in information and communication technologies has been a key driver of the transition from a goods-based economy to a services-based economy where significant changes are occurring in the way that services are produced and consumed. There is tremendous opportunity to realize business value from service innovation by using the knowledge about services to develop and deliver new infor...

In light of the massive developments in Information Technology (IT) in the past few years, there has been a recent debate in the literature on the economic impact of IT. Of particular interest has been the role of the ‘New Economy’ sectors (hardware, software, and communications) in bringing about economic growth and productivity revival in the United States. While on a much smaller scale, Egyp...

Alter, S., Gal, U., Lipien, D., Lyytinen, K., and Russo, N. L., 2008, in IFIP International Federation for Information Processing, Volume 267, Information Technology in the Service Economy: Challenges and Possibilities for the 21 Century, eds. Barrett, M., Davidson, E., Middleton, C., and DeGross, J. (Boston: Springer), pp. 349-352. 26 INFORMATION SYSTEMS AND THE SERVICE ECONOMY: A Multidimensi...

The network economy refers to the ecosystem that centers on the Internet. It includes the network enablers (backbone providers, Internet service providers, and the last mile providers) as well as all the market participants whose activities are critically based on the Internet. Due to the unique characteristics of the network economy, the market structures in different segments of the network e...

Ankur Sinha [email protected] Department of Information and Service Economy, Aalto University School of Business PO Box 21210, FIN-00076 Aalto, Helsinki, Finland Pekka Malo [email protected] Department of Information and Service Economy, Aalto University School of Business PO Box 21210, FIN-00076 Aalto, Helsinki, Finland Kalyanmoy Deb [email protected] Department of Electrical and Computer ...