The growth of Business-to-Consumer e-commerce has been slower than expected due to the fundamental lack of faith between pure Internet retailers (retailers conducting business exclusively over the Internet) and eshoppers. Recognizing the importance of trust in e-relationships, extensive research has been done in this area. An analysis of the past research reveals that unlike brick and mortar fi...

Electronic business refers to the use of Internet for doing business. Rush to E-Business sites attitude affects the quality of such sites in many ways. The increase of popularity of the e business sites are creating challenges everyday for the service provider. For developing an extensive E-Business model we have to analyze the various performance affecting issues and E-Business essentials. The...

The revolution of Information Systems, along with the advent of the Electronic business era, helps explain the development of today’s interactive business environment of online transactions. Website business practitioners are constantly seeking ways to improve the reliability of electronic commerce and are guiding consumers to engage in web-based businesses more successfully. This study explore...

Redress is an important customer support mechanism in B2C e-business to win customer confidence in online purchases. Although some form of redress has been considered in different parts of the world, it is still at an inception stage regarding its application to B2C e-business. This paper introduces redress and provides an explanation of themes related to redress in B2C e-business identified fr...

The concept of business to (B2B) is a very profitable that often called long-term orientation. For companies run businesses with B2B model, creating loyal customer base not only about retaining customers but also maintaining relationships drive future purchases. This because models have different characteristics where there tend be fewer customers. So, the importance and loyalty for interests. ...

Consumer dropouts during the purchase process represent a critical challenge in e-commerce. While many individuals use retailer websites mainly for product searches and information gathering, a significant number of online shoppers often abandon their shopping carts somewhere in their purchase process. Hence, it is essential to investigate the customer’s exit from a website along a general purc...

Despite the extensive interest in trust within information systems (IS) and e-commerce disciplines, only few studies examine trust in the postadoption phase of the customer relationship. Not only gaining new customers by increasing adoption, but also keeping the existing ones loyal, is largely considered important for e-business success. This paper scrutinizes the role of trust in customer loya...

understanding the antecedents and consequences of customer satisfaction in the mobile communications market is important. this study explores the effects of service quality, trust and perceived value on customer satisfaction, which, in turn, affects continuance intention of mobile services. service quality and customer satisfaction were measured by multiple dimensions. a research model was deve...