The objective of this paper is to discuss how to enable the staff at an orderpackaging department to cope with a drastically increasing scale of operation. In order to do this we introduce the term scalability and based on co-ordination theory we formulate a case specific method for designing for an increasing scale of operation. We argue that it is the co-ordination work that is lacking not th...

Informationand communication technologies (ICT) raise opportunities for computer supported communication, dispersed co-ordination and collaboration and make coordination intense organisational structures less expensive. However, an explorative case study at the Amsterdam Police Force confirm insights from prior research that deeply rooted organisational practices can 'make or break' distributed...