BACKGROUND There is a distinct difference between what we know and what we do in healthcare: a gap that is impairing the quality of the care and increasing the costs. Quality improvement efforts have been made worldwide by learning collaboratives, based on recognized continual improvement theory with limited scientific evidence. The present study of 132 quality improvement projects in Norway ex...

Continual medical training has been regarded as necessary case for preserving and promoting skills of graduates of medicine on which basis continual curricula of medical society are being executed in order to promote job knowledge and skills and improve provision of health-therapeutic services in the country. Now, after some years of continual curricula commencement, this question about effe...

ISO14000 is used globally by virtually every industry sector and the purpose of this paper is to explore whether the ISO14000 series and the ISO14001 standard in particular has been beneficial as a framework for continual environmental improvement within organisations. Accordingly, its current strengths and limitations will be reviewed and opportunities for improvement identified. Finally, the ...

IT industry should inculcate effective defect management on a continual basis to deploy nearly a zerodefect product to their customers. Inspection is one of the most imperative and effective strategies of defect management. Nevertheless, existing defect management strategies in leading software industries are successful to deliver a maximum of 96% defect-free product. An empirical study of vari...

Following the Public Enquiry into avoidable deaths and poor standards of care at Mid Staffordshire NHS Foundation Trust, the English National Health Service (NHS) is aiming to become a system devoted to continual learning and improvement of patient care. The paper aims to explore current perceptions of healthcare staff towards reporting and organisational learning for improving patient safety. ...

With a focus on delivering low-cost, high-quality care, several organizations using the group employed model (GEM)-with physician groups whose primary and specialty care physicians are salaried or under contract-have been recognized for creating a culture of patient-centeredness and accountability, even in a toxic fee-for-service environment. The elements that leaders of such organizations iden...

The problems of quality management systems development don ́t seem to be interesting for healthcare institutions (HCI) at a glance. But a lot of managers and employees of HCI (including physicians) have already understood that their organizations also operate in environment, which asks for quality, performance and effectiveness. The quality management systems create a strategic framework in whic...

Presented work focuses on proposal of new service delivery method based on innovative idea of sharing services among operators and service providers. The proposal is aimed to extend architecture of IP Multimedia Subsystem (IMS) in order to enable service sharing. The extension is named Service sharing System (SSS). IMS architecture supplement is defined as application server, its structure, blo...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...