Due to the development of e-commerce and web technology, most of online Merchant sites are able to write comments about purchasing products for customer. Customer reviews expressed opinion about products or services which are collectively referred to as customer feedback data. Opinion extraction about products from customer reviews is becoming an interesting area of research and it is motivated...

Since online customer review has significant impacts on customer's purchase decision and product sales, it has been regarded as a new marketing tool nowadays. Moreover, some online transactional platforms and sellers are trying to encourage customers to provide reviews of high-quality by offering a reward. With the empirical analysis of 1044 samples from a famous C2C e-platform website, results...

We describe an architecture for organizing and summarizing consumer reviews about products that have been posted on specialized web sites. The core technology is based on the automatic extraction of product features for which we report experiments on two types of corpora. We thus show that NLP techniques can be fruitfully used in this context for helping consumers sort out the mass of informati...