background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...

This paper investigates the level of customer satisfaction among the customers who fly with Air Asia, a budget airline in Malaysia. The factors which investigated are the price offered, pre-flight services, customer relationship management, cabin environment and in-flight services. The independent variable is customer satisfaction. A quantitative approach with Pearson correlation and multiple r...

Evaluation of customer satisfaction differs from one study to another. Studies have been differing with their focus and coverage. Most of studies focused on evaluating factors influencing customer satisfaction or associate customer satisfaction and quality of services. This paper used logistic regression to develop customer satisfaction model for Precision Air. Five dimensions or variables have...

The goal of this study is to examine and identify the factors influencing customer attitude toward intention use digital wallets (electronic wallets, e-wallets) during after COVID-19 pandemic. A total 257 correctly fulfilled questionnaires from an online survey were summarized. main features e-wallet payment systems classified with a focus on consumer satisfaction via integration classic modern...

The purpose of this master’s project is to find the customer values (CVs) in services based on 3G technology. By using data from eight discussion interviews conducted with respondents from a variety of backgrounds and ages CVs, defined by the marketing discipline, is identified for a number of selected media and communication services. Those services were selected because they might be replaced...

Today, businesses need to manage their customer experience to succeed. Therefore, they must first have a clear understanding of the meaning of the customer experience. Customer experience management is a process-focused strategy around the needs of each customer that seeks to find a win-win strategy for both parties. The banking industry that provides financial services to customers requires sp...