Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers’ purchasing decisions. However, the proliferation of non-credible reviews — either fake (promoting/ demoting an item), incompetent (involving irrelevant aspects), or biased — entails the problem of identifying credible reviews. Prior works involve classifiers harnessing rich...

IT integration is one of the most critical and complex tasks in a merger-and-acquisition (M&A) project. Many studies on M&A have focused on the technological and organizational issues of IT integration. However, existing researches remain sparse in explaining the assessment of the performance of post-merger IT integration. The success of IT integration from merging with other companies can be v...

This study investigated vertical versus shared leadership as predictors of the effectiveness of 71 change management teams. Vertical leadership stems from an appointed or formal leader of a team, whereas shared leadership (C. L. Pearce, 1997; C. L. Pearce & J. A. Conger, in press; C. L. Pearce & H. P. Sims, 2000) is a group process in which leadership is distributed among, and stems from, team ...

Research on Product-Service Systems (PSS) has been carried out for many years and in various disciplines. Nevertheless, design guidelines and standards for industrial application are hardly available. Even a standardized terminology has not yet been developed. Consolidation of PSS approaches among research projects and industrial branches is rudimentary. This is an obstacle for companies to inc...

Online reviews provide viewpoints on the strengths and shortcomings of products/services, influencing potential customers’ purchasing decisions. However, the proliferation of non-credible reviews — either fake (promoting/ demoting an item), incompetent (involving irrelevant aspects), or biased — entails the problem of identifying credible reviews. Prior works involve classifiers harnessing rich...

The customers ’preference is derived from reflection on a product or special commercial brand, and factors such as positive appraisal of a brand performance and holding advantages and being unique, establishes the preference. This study aimed to develop a model of female customers' preferences in selecting banks and to train senior managers and banking staff. It had an applied objective, adopte...