In this study, the enablers of Customer Knowledge Management (CKM) software companies are investigated. Consequently, conceptual CKM enabler model is developed by extracting “organizational”, “technological” and “human” factors from literature. Then, a Multi-Criteria Decision-Making (MCDM) approach applied to identify dependence relationships using Analytic Network Processes (ANP) Trial Evaluat...

The analytic network process (ANP) is a relatively new multi-criteria decision-making (MCDM) method which can be used to solve supplier selection problem. Because there are different degrees of influence among the criteria, using ANP average method (equal cluster-weighted) to obtain the weighted supermatrix may be inexact. This paper uses an effective solution based on a combined ANP and the de...

The method by which high-technology product manufacturers balance profits and environmental performance is of crucial concern for governments and enterprises. To examine the environmental performance of manufacturers, the present study applied Fuzzy-DEMATEL model to examine environmental performance of the PCB industry in Taiwan. Fuzzy theory was employed to examine the environmental performanc...

Activities of insurance, like other work fields, have been greatly influences by new technologies; therefore, they must be at the suitable level of electronic readiness to provide more effective information services in line with the needs of new era. But the question is, are the insurance companies in Iran ready to use the e-commerce opportunities efficiently? To answer, it is necessary t...

This study presents a model for evaluating the carbon and energy management performance of suppliers by using multiple-criteria decision-making (MCDM). By conducting a literature review and gathering expert opinions, 10 criteria on carbon and energy performance were identified to evaluate low carbon suppliers using the Fuzzy Delphi Method (FDM). Subsequently, the decision-making trial and evalu...

Risk factor identification of IT outsourcing is significant to capture the source of IT outsourcing risk. Risk factors of IT outsourcing are often interdependent, and consequently the interrelationships among factors affect risk factor identification, whereas this fact is neglected in the existing studies. The purpose of this paper is to investigate a method for identifying risk factors of IT o...

In multiple criteria decision making (MCDM) methods, the analytic network process (ANP) is used to overcome the problems of interdependence and feedback between criteria or alternatives. The ANP method currently deals with normalization in the supermatrix by assuming each cluster has equal weight. Although the method to normalize the supermatrix is easy, it ignores the different effects among ...

Industries must be more innovative than ever before to face rising global competition and stay in the market today. These now aim enhance operational efficiency by using different advanced technology tools techniques of Industry 4.0, satisfying varying customer needs with products highest quality offered at minimal costs. With bottlenecks faced industrial operations, large-scale adoption such s...

In today’s digital age, the financial industry, a cornerstone of global economy, is undergoing monumental shifts. While business performance hinges on proficient leadership, seismic wave transformation poses new challenges and magnifies need for specific leadership competencies. The urgency clear: adapt or become obsolete. However, there lack clarity regarding which competencies are essential d...

Supplier development is necessary as organizations and industries are competing on the capabilities of their supply chains and not necessarily their own individual organizations. Supplier development evaluation through formal modeling and decision support approaches is limited in the literature. Formal modeling tools to aid managers in evaluating green supplier development programs are virtuall...