Cost-efficient processing and low working capital requirements are highly important for online retailers’ competitiveness and profitability. Therein, a sound understanding of transaction costs of respective payment instruments is extremely relevant when deciding which payment method to offer in ecommerce. Using a unique dataset with more than 14 million actual sales transactions from a leading ...

The difficulty Internet stores face in developing consumer trust is an ongoing impediment to the proliferation of Internet shopping. In order to develop consumer trust, many e-commerce strategies and Website features have been proposed in the IS discipline. Trust-assuring arguments are one proposed feature and refer to a statement or statements offering support for a claim made by an Internet s...

There is little information available to help small businesses exploit the internet. This study attempts to plug the research gap by examining the influences of strategic decisions made by top management on the adoption of critical success factors. Based on the research results, it proposes a strategic e-commerce management model to help small online retailers make a better-informed decision on...

The distant and impersonal nature of e-commerce (EC) and the unpredictability of the Internet infrastructure generate an implicit uncertainty around online transactions. Moreover, customer repeat purchasing is critical to the e-commerce vendor’s survival and success. However, few studies explain online repeat purchase from an uncertainty perspective. The purpose of this study is to propose a co...

This research studied the effect of 15 variables on the consumers' overall satisfaction and repurchase intention in Internet shopping malls. As the value of loyal customers is incomparably high in Electronic Commerce, winning customers’ loyalty is vital to success of shopping malls. In this study, a customer is defined as one who has purchased goods or services at least once from Internet shopp...

Prior research has found that customers prefer retailing websites that offer online bargaining service. Online bargaining indeed is an attractive field in today’s e-commerce. However, as compared to online auction, it has been much underdeveloped. A few online bargaining systems have been proposed but their bargaining strategies do not react to the change of market situation. In a typical barga...

The purpose of this research is to further the knowledge required for building electronic commerce s stems that operate in multiple languages in global settings. The issues in multilingual electronic commerce are presented in two parts. First we describe a bilingual electronic catalog that can be used by online retailers for selling products and/or services to customers interacting in either En...

Research has shown that grocery shopping is the most stressful form of shopping and it is an activity that most individuals perform on a regular basis. Grocery shopping via the Internet has the potential to reduce a number stressors associated with grocery shopping. This research confirms that shopping over the Internet reduces these stressors but creates a new list of potential stressors for c...

This paper considers a model for exogenous coalition formation in e-marketplaces. Using its informational advantage, an e-retailer creates coalitions of customers based on geographical proximity. Most of the literature regards this process as endogenous: a coalition leader among the buyers bundles eventual purchases together in order to obtain a better bargaining position. In contrast – and in ...

While e-Commerce has proliferated with the growth of the Internet, there have been insufficient research efforts concerning its status in Korea. The United States, in contrast, has made significant efforts in making empirical research on the consumer’s adoption of e-Commerce. This paper validates the e-Commerce Adoption Model (e-CAM) on the two countries. e-CAM integrates the technology accepta...