lectronic banking has emerged as the most lucrative and cost effective service in electronic commerce. While the movement of the major banks and financial service providers towards the digital channels, the future scope of online presence appears highly optimistic. Besides offering major banking services through this mode, the banks and financial service providers get platform to maintain direc...

The new information technology is becoming an importantfactor in the future development of financial services industry,and especially banking industry.Electronic banking (e-banking) is defined as the automated delivery of new andtraditional banking products and services directly to customers through electronic,interactive communication channels. E-banking includes the systems that enablecustome...

The purpose of this study was to investigate the factors influencing satisfaction with cell phone banking in South Africa. The study followed a qualitative approach in which in-depth interviews were conducted with a set of South African cell phone banking users. Thematic analysis was employed to analyse the data. It was confirmed that factors known to influence satisfaction with other electroni...

this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, tele banking and mobile banking. The paper is an attempt to examine the various usage patterns by customers of these technologyenabled services provided. A survey research is conducted among the customers of some of the leading banks in India who are residing in the selected ...

The study provides insights into experiential marketing in a predominantly goal-directed service like internet banking. A model is proposed that combines two complementary approaches in the analysis of experience: a cognitive approach based on quality and an affective approach based on emotions. 754 valid observations have been collected through an online survey among heavy users of internet ba...

Electronic commerce involves a wide range of activities. The goal of electronic commerce is to improve the way in which business is conducted, through technology. This could be as simple as establishing a computer-mediated relationship between consumer and business, between business and supplier, or between supplier and manufacturer. It could involve automation of existing business systems, suc...

nowadays, the wide spread usage of the mobile bank is the catalyst of an opportunity. so, the financial institues and banks benefit of it in their atmosphere of full turbulence. the main goal of this research is to study the effect of the mobile bank usage on the intention of  using mobile bank in electronic banking industy by testing 6 hypotheses. it is note worthy that the present research is...

Information technology is considered as the key driver for the changes taking place around the world. Internet banking (IB) is the latest and most innovative service offered JIBC April 2010, Vol. 15, No.1 2 by the banks. The transformation from the traditional banking to e-banking has been a 'leap' change. The evolution of e-banking started from the use of Automatic Teller Machines (ATMs) and t...

Small Enterprise Development Vol.15 No.4 This article examines what types of electronic banking technology are open to microfinance institutions. It then proceeds to examine how various electronic products might be attractive to poor customers in terms of improved accessibility, affordability and ease of use. From the financial institution’s point of view, the functionality of electronic cards,...