quality of products and services is considered as a key factor for customer satisfaction. quality function deployment (qfd) is known as a critical tool for translating voice of customers to prioritize technical requirements of a production. the level of this satisfaction depends on the number of fulfilled requirements. it should be noted that this level varies according to the possible constrai...

This paper presents a new recognition and classification method for power quality (PQ) disturbances on the basis of pattern linguistic values. This method solves the difficulty of recognizing disturbances rapidly and accurately by using fuzzy logic. This method uses classification disturbance patterns to define the linguistic values of fuzzy input variables and used the input variables of corre...

in this paper, the problem of determining the quality level, lead time for order delivery and price of a product produced by a manufacturer is considered. in this problem the demand for the product is influenced by all three decision variables: price, lead time and quality level. to formulate the demand function, a fuzzy rule base that estimates the demand value based on the three decision vari...

customer is the axis of organizations' activities and the mission of all modern organizations is based on the customer. quality as a concern and concept of management is defined in relation to customer satisfaction. regarding the common purpose of customer knowledge management and quality function development technique, this research is to evaluate automobile industry emphasizing the types of c...

one of the most important challenges in nonlinear, multi-input multi-output (mimo) and time variant systems (e.g., robot manipulator) is designing a controller with acceptable performance. this paper focused on design a new artificial non linear controller with on line tunable gain applied in the robot manipulator. the sliding mode fuzzy controller (smfc) was designed as 7 rules mamdani’s infer...

Quality function deployment is an efficient and powerful tool in design, development, and planning of products. The main function of quality function deployment is conversion of VOC to technical characteristics or voice of designer. However, it is not always easy to prioritize and assess technical characteristics during the total mass of information from the different customer attitudes. This a...

Software quality assurance has been a heated topic for several decades. If factors that influence software quality can be identified, they may provide more insight for better software development management. More precise quality assurance can be achieved by employing resources according to accurate quality estimation at the early stages of a project. In this paper, a general procedure is propos...