Encouraging self-management has been viewed as one means of reducing health service utilisation and contributing to improved demand management. However, the processes and imputed relationship between self-management education skills and health service contact are poorly understood. This paper reports on data from an embedded qualitative study which ran alongside a randomised controlled trial in...

background: quality in health care can be seen as having three principal dimensions: service, technical and customer quality. this study aimed to measure customer quality in relation to self-management of type 2 diabetes. methods: a cross-sectional survey of 577 type 2 diabetes people was carried out in australia. the 13-item patient activation measure was used to evaluate customer quality base...

background : quality management is one of the most effective strategies for improving health system performance in developed and developing countries. this research was a comparative study on quality management models in health system of several countries. the main goal of this study was to identify the most significant dimensions of quality management and propose appropriate model for health s...

health care management in disasters is one of the main parts of disaster management. health in disasters is affected by performance of various sectors, and has an interactive impact on various aspects of disaster management. the aim of this study was to identify the most important themes affecting the healthcare management in disaster.in this qualitative study with a content analysis approach, ...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

background: implementing community-based psychiatric services is one of the priorities of the who/emro mental health programs. this study presents an aftercare service, as a community based-service, for patients with severe mental illness (smis).   methods : in this randomized controlled clinical trial design, 176 patients, who attended selective hospitals with smi, were allocated into three gr...