This paper studies the optimal pricing strategy of a hotel that establishes an online distribution channel through cooperation with an online travel agency (OTA). The OTA promotes the hotel and sells hotel rooms through its website and receives commission from the hotel for rooms sold. Through a sequence game model, this paper derives the optimal decision on the unit commission of the hotel and...

Stéphanie Falcao, Crina Solomon, Caroline Monat, Julie Bérubé, Jolanta Gutkowska, and Julie L. Lavoie Research Centre, Centre Hospitalier de l’Université de Montréal-Technopôle Angus, Montréal, Department of Biomedical Sciences, Université de Montréal, Montréal, Research Centre, Centre hospitalier de l’Université de Montréal-Hôtel-Dieu, Montréal, and Department of Medicine, Université de Montré...

in the explosive growth of business to business (b2b) electronic trades, electronic markets have received a great deal of attention recently. the obtained profit of trading in e-b2b market encourage market participants to remain in the market. market participants consist of: sellers, buyers, and market owner. in this paper the expected profit function for each market participant has been define...

In order to be successful in the market it is not sufficient to attract new customers managers must concentrate on retaining existing customers implementing effective policies of customer satisfaction and loyalty. In hotel industry customer satisfaction is largely hooked upon quality of service. A management approach focused on customer satisfaction can improve customer loyalty, thus increasing...

This qualitative study is an exploratory attempt to investigate hotel general managers’ (GMs) perceived work–family balance/interface issues from a strategic perspective. Based on 49 in-person, in-depth, in-office, interviews with full-service hotel GMs, the authors identify current strategic issue perceptions (SIPs) of hotel GMs and explore potential relationships between these SIPs and work–f...

one of the main factors affecting on the technical and economic performance of farms and livestock is the ability or capacity management. main goal of farm management is achieving specific performance, profitability and productivity; there for measurement management and performance in livestock farms are necessary. considering the necessity of increasing production and quality in the dairy indu...