The geometry of a collector is one of the important factors that can increase the incident radiation on the collector surface. In the present study, the incident radiation for a stationary collector with cone geometry, i.e. a conical collector, is theoretically and experimentally investigated. This type of collector is always stable and does not need a fixture to install. Moreover, it has a...

Understanding causal relationships on incident management can help software development organizations in finding the adequate level of resourcing, as well as improving the quality of services they provide to their end-users and/or customers. This paper presents an empirical study conducted upon a sample of incident reports recorded during the operation of several hundred commercial software pro...

This article highlights different incident response topics with a focus on digital forensics. The purpose is to identify areas of recent change or areas in need of deeper understanding and exploration, and to foster further research and study in the field.

The ITIL framework is the best known set of best practices for managing IT services. In this paper we introduce process mining as a useful technique for assessing whether a business process is implemented according to ITIL guidelines. We evaluated our approach using a real-world case study in an IT vendor developing a complex software platform. The company receives thousands of requests (includ...

The objective of this study is to evaluate the energy efficiency of residential buildings by using natural energy and optimizing the choice of materials for heat and cold saving with the Ecotect simulation software. According to analysis and simulation was found that the optimum material of main building components in a mild climate zone of Rasht city is the Brick Conc block Plaster for wall wi...

This chapter provides principles on how to conduct incident investigations. Incident investigations consist of identifying the underlying causes (sometimes called “root” causes) in a chain events leading an accident, including initiating and failure mitigation, lessons be learnt ways prevent similar accidents future. The investigation should not limited determining immediate or apparent cause(s...

In this paper we introduce an agent-based framework which can be used in a dynamic transport planning environent. Incidents are managed at two levels: a tactical level and an operational level. Agents generating multi-vehicle plans belong to the tactical level, whereas agents operating vehicles belong to the operational level. Agents at both levels are equipped with incident management techniqu...