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Service-dominant logic observes the user as a co-creator of value in process providing services. In case complaint, result dissatisfaction, and travel agency become service recovery. The perception interactionist fairness is one determinants user’s complaint behaviour. Interactionist seen extent to which users consider be treated fairly terms their interaction with employee during recovery proc...

Bipin Indurkhya has written a wide-ranging and interesting work that is easy to read. Although Indurkhya's starting point is the puzzle of similarity-creating metaphors, the book is really about cognition and conceptual structure. In particular, he is concerned with the philosophical problem of reconciling the constructive nature of our concepts with the notion of a pre-existing mind-independen...

FOR this occasion I have chosen to focus on some major developing trends in the science of psychology which involve the systematic, multivariate study of the environment. This discussion is related to, but will advance beyond, the basic arguments presented in my recent symposium volume (Sells, 1963b) on Stimulus Determinants of Behavior. Although contemporary psychological theory is often criti...

The interactionist hypothesis holds that conversational interaction facilitates second language (L2) learning by providing learners opportunities to receive meaningful input, modify their output, and attend form. Although research has often explored the efficacy of different types L2 instruction (deductive or inductive), few studies have done so from an perspective. This study explores small-gr...