The improvement of service quality so as to enhance customer satisfaction has been widely mentioned over the past few decades. However, a creative and systematic way of achieving higher customer satisfaction in terms of service quality is rarely discussed. Recently, TRIZ, a Russian acronym which means “Theory of Inventive Problem Solving,” has been proven to be a well-structured and innovative ...

Today, evolution of science and technology has reached tremendous rate. Major breakthroughs in sciences, technology, medicine, and engineering make our everyday life more and more comfortable. Today it is nearly impossible to find an engineer who does not use complex mathematical tools for formal modeling of design products, CAD systems for drawings, electronic handbooks and libraries, and the ...

Abstract One of the popular creativity methods to solve technical problems is Theory Inventive Problem Solving, (TRIZ), however, requires a considerable investment time. A teaching methodology for simplified version TRIZ (TRIZ10) has been developed reducing learning time and improving creative process in solving problems. This method applied small group engineering design students as proof conc...

The relevance of the research is due to definition Theory Inventive Problem Solving (TRIZ) concept as well effectiveness theory principles during various types construction work. purpose this formulate Solving, evaluate laws development technical systems concerning typical operations, which generally determines main prospects apply industry. methodology paper based on a combination method syste...

The use of resources is an excellent concept for solving the contradiction problem in Theory Inventive Problem Solving (TRIZ; Russian acronym) methodology. However, it always assumed that a proposed solution uses external elegant and perfect. This paper presents example simulation 3D modelling using FlexSim, which shows can give rise to inaccurate waiting times queue. provides alternative proce...

INTRBackground and Objectives: Good medical nutrition therapy (MNT) is crucial to inpatients' health and treatment, and is part of routine hospital cares. Surgery ward is a highly danger-prone section in any hospital. The present study was conducted for a proactive risk analysis of nutrition and food distribution in Mashhad Qaem Hospital’ Women’s Surgery Ward in 2013 through health care failure...