Already in the nineties studies which discussed the IT productivity paradox, where no clear correlation could be found between IT spend and the bottom-line impact, other research streams emerged, revealing findings that do illustrate the positive impact of IT enabled investments on firm performance. Several studies concluded that the necessary conditions to overcome the IT productivity paradox ...

Healthcare organisations must improve their business practices and internal procedures in order to answer the increasing demand of health professionals and the general public for more and better information. Hospitals invest massively in information systems and technology (IS/IT) in the hope that these investments will improve healthcare and meet patients’ demands. The main objective of our res...

The most influential theory of corporate governance, principal agency theory, does not take into consideration that the key task of modern corporations is to generate and transfer firm-specific knowledge. It proposes that, in order to overcome the widespread corporate scandals, the interests of top management and directors should be increasingly aligned to shareholder interests by making the bo...

Evidence shows that investments made in the IT (Information Technology) area have a positive effect on organizational performance, even if these benefits are difficult to measure and associated with the real intention of those investments. IT presents itself as a tool and not as a guarantee of success, as this determining factor depends on how it is used and directed towards strategic alignment...

IT investments are usually risky by nature and account for a considerable part of annual investment budgets. Though value-based IT portfolio management (ITPM) aims at sustained economic growth and long-term value creation regarding IT investments, companies often fail to implement a synchronized ITPM approach that considers all relevant risk-/return components within IT investment valuation. In...

Investments in IT have become a dominant part of the capital budgets of many organizations. While the costs seem readily identi®able, many of the bene®ts are elusive. In this paper we develop a formal and practical methodology to evaluate information technology infrastructure investments. Our experience in using this approach has shown that it not only impacts the outcome but also improved unde...

Electronic business (e-business) brings many new opportunities as well as several challenges to business organizations. Many organizations have turned to customer relationship management (CRM) to leverage their market orientation, customiz e their products and services, and build loyalty programs. However, capitalizing on the opportunities will require organizational investments in information ...

Private investments are critical enablers to achieving energy access for over 770 million people worldwide. Despite decreasing capital costs, in renewable (RE) projects developing countries low due unattractive risk-return profiles. Through understanding key risks drivers and their interactions, actionable insights can be drawn mitigate investment risks, making more accessible. This paper revie...

Senior executives often criticise the lack of visible returns from expensive investments in Information Technology (IT). In addition, accelerating changes in market environments demand higher business flexibility from IT services which exacerbates the difficulty of managing a return on IT-investment. This paper conducts a state-of-the-art review of methods currently in use for IT controlling, v...

Quality management in production networks is often neglected. To raise awareness for this subject, we developed an educational game in which players are responsible for managing orders and investments in quality assurance of a manufacturing company. To understand individual performance differences and playing strategy, we conducted a web-based study with 127 participants. Individual performance...