This study aims to determine how much influence service quality and customers’ value have on customer satisfaction loyalty at GraPARI Telkomsel TSM Bandung. The research method used is descriptive verification method, where data collected through observation, interviews, distributing questionnaires with a total sample of 97 respondents. testing instrument uses validity reliability tests. analys...

A supplier of multicast information services will often be faced with the following problem: Broadcasting to the whole customer base (including non-paying customers) is cheaper than multicasting only to the paying customers. However, broadcasting discourages potential customers from paying. The result is an economic game in which the supplier tries to maximize profit in the face of rational, bu...

in today's competitiveenvironment, customers are the most important asset to any company. therefore,in order to retain customers, it is essential to understandtheirbehaviour for developing effective strategies. one of the most commonmethods for customer analysis is market segmentation that helps companies todevelop marketing technique by dividing market into several smaller homogeneousgrou...

Non-uniform distribution of customers in a region and variation of their maximum willingness to pay at distinct areas make regional pricing a practical method to maximize the profit of the distribution system. By subtracting the classic objective function, which minimizes operational costs from revenue function, profit maximization is aimed. A distribution network is designed by determining the...

This chapter deals with how to use data mining technology to find interesting pattern, which can be organized for global customer retention. Customer relationship management (CRM) comprises a set of processes and enabling systems supporting a business strategy to build long term, profitable relationships with specific customers. Customer data and information technology (IT) tools shape into the...

This study investigates the effect of co-production on customer loyalty (attitudinal and behavioral separately) and factors which may boost co-production in an Iranian bank. To investigate co-production in banking services, the proposed model of Auh et al. (2007) was applied. Given the fact that many banks try to get the status of their main customers, co-production was examined due to its pote...

In mass customization, companies strive to enhance customer value by providing products and services that are approximate to customers’ needs. A company’s strategy of allocating its limited capacity to meeting diverse customer requirements directly impact customer perceived value in terms of available options, cost, and schedule. Proposed in this paper is an auction-based mass customization mod...

A new model and solution for the energy minimizing vehicle routing problem with time windows (EVRPTW) and customers’ priority is presented in this paper. In this paper unlike prior attempts to minimize cost by minimizing overall traveling distance, the model also incorporates energy minimizing which meets the latest requirements of green logistics. This paper includes the vehicles load as an ad...

We consider the pricing/lead-time menu design problem for a monopoly service where time-sensitive customers have demand on multiple occasions. Customers differ in their demand rates and valuations per use. We compare a model where the demand rate is the private information of the buyers to a model where the firm has full information. The model assumes that customers queue for a finite-capacity ...

Today, people are increasingly connected and extensively interact with each other using technology-enabled media. Hence, customers are more frequently exposed to social influence of other customers when making purchase decisions. However, established approaches for customer valuation most widely neglect network effects based on social influence leading to a misallocation of resources. Therefore...