industrial organizations are complex systems` where the interactions among the various functions such as sales, distribution, manufacturing, materials, finance, human resources and maintenance have to be man-aged towards a common purpose of delivering the customers satisfaction. however, since most of these or-ganizations have a `functional structure`, each function or department works towards ...

Regarding to rapidly changing and highly competitive business environment it will become increasingly important for organizations to measure their performances appropriately. With respect to special characteristics of pharmaceutical industry and lack of reported performance measurement, this study tries to design an integrated performance measurement model for pharmaceutical companies. For gene...

Data Envelopment Analysis (DEA) models with interval inputs and outputs have been rarely discussed in DEA literature. This paper, using the enhanced Russell measurement proposes an extended model which permits the presence of interval scale variables which can take both negative and positive values. The model is compared with most well-known DEA models of which include the CCR model, the BCC mo...