Social media are increasingly used by emergency responders as part of the communication infrastructure during crisis. As such, it is important to understand how these new technologies offer opportunities and barriers to information access for population affected during crisis events. In particular, this project explores the extent to which Twitter is used to provide emergency-related informatio...

Online social media has become an integral part of every Internet users’ life. It has given common people a platform and forum to share information, post their opinions and promote campaigns. The threat of exploitation of social media like Facebook, Twitter, etc. by malicious entities, becomes crucial during a crisis situation, like bomb blasts or natural calamities such as earthquakes and floo...

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INTRODUCTION The extensive use of social media in modern life redefines social interaction and communication. Communication plays an important role in mitigating, or exacerbating, the psychological and behavioral responses to critical incidents and disasters. As recent disasters demonstrated, people tend to converge to social media during and following emergencies. Authorities can then use this...

This paper considers how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. The authors discuss the use of public social media tools from the emergency management professional’s viewpoint with a particular focus on the ...

The literature on the organizational use of social media in crisis response and management is largely concerned with communication between organizations and the general public (“citizens”). By contrast, there are few papers on the use of social media within organizations for operational purposes. One essential operational capability in such organizations is Command & Control (C2) or its equival...

With the prosperity of new forms of media, the social environment of universities is increasingly complex. The change not only brings development opportunities for university, but also makes a number of uncertain factors increase rapidly, so that colleges and universities have to face more and more frequent reputation crisis. To reduce the harm of crisis, it is particularly important to focus o...

Andrew MacGregor Marshall’s A Kingdom in Crisis has been eagerly and long awaited by many Thailand watchers. Having resigned from a senior Reuters post in 2011 to publish a series of articles on Thailand’s political crisis based on leaked US diplomatic documents, “AMM” has become a vociferous critic of Thai elites and especially the monarchy, developing a wide following on social media. A Kingd...

Natural disasters can have a devastating effect on critical infrastructures, especially in case of cascading effects among multiple infrastructures such as the electric power grid, the communication network, and the road network. While there exist detailed models for individual types of infrastructures such as electric power grids, these do not encompass the various interconnections and interde...

On September 8, 2011, the Great San Diego/Southwest Blackout occurred affecting approximately 5 million people. This paper explores the availability and use of social media as a crisis response tool following such a crisis event. Contrary to expectations, Internet and the cell phone system had less than the expected availability and as a result, users had a difficult time using social media to ...