As knowledge becomes a crucial asset to organization’s survival, an efficient knowledge management policy should be set up and should result into an organizational memory. Similarly, an effective eLearning program must be implemented in the organization and exploit the organizational memory to manage competence evolution. In this paper, we introduce a framework to manage organizational knowledg...

This mini-track builds on last year’s Foundations mini-track that attracted a large and enthusiastic audience. The minitrack looks at the theoretical foundations of knowledge management, organizational memory and organizational learning. Of particular concern is how to use information systems to convert tacit knowledge to explicit knowledge to create an organizational memory, and how to effecti...

The increased use of information technology (IT) support for group decision making has augmented the need for research on the performance of groups using such support. The use of organizational memory in IT supported group decision making has been discussed in the recent literature. Proponents of the use of organizational memory have cautioned against the biases that memory may introduce in the...

Organizations, be they be global, multinational, or local, are finding that information technology is a powerful enabler of their business processes. IT management decisions therefore have profound impact on organizational performance. Such decisions then have qualitites that set them apart from other types of decisions (e.g., individual, group, etc.) and special considerations must be accorded...

Most current conceptualizations of the use of information technology (IT) to capture, preserve and use organizational memory (OM) are based on hard data sources, such as databases and knowledge bases. Conceptualizations based on hard data sources are useful and necessary, but do not encompass the complete range of possibilities. ‘Stories’ constitute an important component of organizational memo...

Empowerment, creativity, and organizational memory are constructs that have been researched in MS. While each construct has received individual attention, we have found relatively little research linking them. Hence, we developed a theoretical model to illuminate the relationships between organizational memory, worker empowerment, and creativi@ The model was developed based on the literature in...

The term organizational memory is due for an overhaul. Memory appears to be everywhere in organizations; yet, the term has been limited to only a few uses. Based on an ethnographic study of a telephone hotline group, this paper presents a micro-level, distributed cognition analysis of two hotline calls, the work activity surrounding the calls, and the memory used in the work activity. We find a...

One of the important problems in organizational memories is their initial set-up. It is difficult to choose the right information to include in an organizational memory, and the right information is also a prerequisite for maximizing the uptake and relevance of the memory content. To tackle this problem, most developers adopt heavy-weight solutions and rely on a faithful continuous interaction ...

Data, information and knowledge have increased within organization across time. They become wasted memories due to retired staff, died or replace to another department. This could give great impact when intellectual capital do not being used wisely especially as competitive advantage element. Therefore, there is a need to manage memories accordingly. Otherwise, time, money and energy are wasted...