OBJECTIVE Determining Costa Ricans' behaviour patterns when using health services. METHODS The Costa Rican Health Survey was used. Central tendency, dispersion, percentages, frequencies, Ji-Square and Kruskal-Walis test measurements were analysed. RESULTS Area of residence and income level were the predisposing factors in both out-patient and emergency services whereas educational level was...

background: measurement of patients’ satisfaction as a reliable indicator of quality of hospital service shows the ability of care providers to meet patients' expectations. this study was conducted to assess patients’ satisfaction in hospital services. methods:  this cross-sectional study was carried out at the zanjan university of medical sciences in 2013 -2014. a total of 486 were select...

BACKGROUND Assessing the impact of cost sharing on healthcare utilization is a critical issue in health economics and health policy. It may affect the utilization of different services, but is yet to be well understood. OBJECTIVE This paper investigates the effects of reducing cost sharing for outpatient services on hospital admissions by exploring a subsidy policy for children's outpatient s...

OBJECTIVE To identify factors associated with general satisfaction among clients attending outpatient clinics in a referral hospital in Uganda. DESIGN Cross-sectional exit survey of patients and care-givers in selected outpatient clinics. SETTING Seven outpatients' clinics at Mulago National Referral and Teaching Hospital. MAIN OUTCOME MEASURES Mean score of clients' general satisfaction ...

OBJECTIVE To describe factors associated to inequalities in access to health care services and utilization for the elderly. METHODS Study part of the Health, Well-being and Aging in Latin America and the Caribbean ("SABE") Survey that included 2,143 elderly individuals aged 60 or older in the city of São Paulo, southeastern Brazil, in 2000. A two-step sampling procedure with probability propo...

OBJECTIVE The authors assessed a state's net costs for assisted outpatient treatment, a controversial court-ordered program of community-based mental health services designed to improve outcomes for persons with serious mental illness and a history of repeated hospitalizations attributable to nonadherence with outpatient treatment. METHOD A comprehensive cost analysis was conducted using 36 m...

How to cite this article: Tateke T, Woldie M, Ololo S. Determinants of patient satisfaction with outpatient health services at public and private hospitals in Addis Ababa, Ethiopia. Afr J Prm Health Care Fam Med. 2012;4(1), Art. #384, 11 pages. http://dx.doi. org/10.4102/phcfm.v4i1.384 Background: Patients have explicit desires or requests for services when they visit hospitals. However, inadeq...

Objective: To determine the variables which predict the utilisation of public and private primary health care services, incorporating a number of individual and provider-related variables which are thought to influence the utilisation of these services. Methods: The study employed a self-administered questionnaire to collect data from patients attending both public PHC centres and private dispe...

OBJECTIVE This study examined the relationship between the availability of mental health outpatient services provided by 40 publicly funded community service boards (CSBs) and the use of inpatient mental health treatment among Medicaid recipients. METHODS Three-year data were obtained for Medicaid recipients aged 18-64 from the Medicaid claims database for the Commonwealth of Virginia. Medica...