Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

Clients are the vital artery of every industry and business. Maintaining these customers is one of the most important tasks of any business, especially banks.  The  specific needs  of  customers and  the increasing compe- tition in the banking services market have led banks to create structures that can respond flexibly to these needs. Obviously, one of the important points is that moving to th...

In this paper, we examine the applicability of lean production to knowledge work by investigating the implementation of a lean production system at an Indian software services firm. We first discuss specific aspects of knowledge work—task uncertainty, process invisibility, and architectural ambiguity—that call into question the relevance of lean production in this setting. Then, combining a det...

A value stream oriented organisational structure following the Lean philosophy, often is seen as contradictory to the concept of self directed teamwork (SDT). Whereas SDT is broadly defined by the takeover of responsibilities for a certain range of management tasks by a team within defined boundaries Lean is defined as an approach of continuous improvement for process design and development wit...

the aim of this paper is to determine the use of lean management components in the libraries of medical sciences universities in the north provinces of iran. the methodology is a cross-sectional survey in which the viewpoints of 105 managers and employees in different units of libraries of medical sciences universities are evaluated in mazandaran, golestan, and gilan to determine the applicatio...

The study provides a description of what Lean means in a service context, focused on the energy sector. The study covered a range of operational processes, including TQM, Six Sigma and freestanding benchmarking and Kaizen initiatives. A divide between managers actively implementing Lean and those that are not is clear in both survey results and interviews; this divide is driven wider by the mis...