ISO 13407 standard [1] defines a set of User-Centered Design (UCD) activities and principles through which usable systems can be developed. Still there exist quite a few organizations, which systematically and consciously apply UCD in their product development. Usability capability is a characteristic of a development organization that determines its ability to constantly develop products with ...

Finland’s Slot Machine Association (RAY) has recently undergone a major transformation from a steady operator of slot machines to an agile innovator of new games and concepts. As a key part of this transformation, agile methods used in product development teams have been scaled up to the organizational level using Scaled Agile Framework (SAFe). To help analyze the development in the organizatio...

The paper discusses about the evaluation of the quality of human-centred design processes in product development. It introduces the concept of usability maturity model to be used as an instrument in evaluating human-centred processes, and presents experiences from two assessments, where a novel usability maturity model developed by an EU research project INUSE was used.

This study develops a novel procedure for measuring the process capability indices of a complete product with several quality characteristics. The p-values of the estimators of Cpl , Cpu , and Cpp, so that the process works at least 100(1−α)% of the time, are provided. An evaluation checklist is also given to determine whether the process’s potentiality and performance meet consumers’ expectati...

Product software companies face the challenge of shipping new releases of their software products in time, within budget, with the right quality, and for a good price. As we encountered many performance failures in this respect, we conceptualized a product software knowledge infrastructure, which can help to increase the maturity of a company’s processes. For the sake of in-depth theory demonst...

Recent research into the development of organizational capability, has focused either upon particular aspects of the development process (e.g. learning, routinization, heuristics, bricolage) or on individual capabilities (e.g. new product development, project management, internationalization, acquisitions). Limited attention has been given to how firms create new systems of capabilities despite...

The software product line aims at the effective utilization of software assets, reducing the time required to deliver a product, improving the quality, and decreasing the cost of software products. Organizations trying to incorporate this concept require an approach to assess the current maturity level of the software product line process in order to make management decisions. A decision suppor...

Research for reduced lead time and cost in concurrent process development (CPD) becomes crucial in new work organizations. Today, the concurrent processes involve more and more activities and work groups which must be efficiently coordinated. In this article, the authors propose a framework for structuring concurrent activities in order to improve the global performance (lead time, workload, ri...

The quality of processes in Software Product Management (SPM) has a high impact on the success of a software product, as it improves product quality and prevents release delays. To improve the SPM practice, we propose the maturity matrix for SPM, a focus area oriented maturity model concentrating on the SPM functions Requirements Management, Product Roadmapping, Release Planning and Requirement...

This paper introduces four case studies where simulation game was used to study and advance the development of new elearning course modules. The paper describes how the simulation game method is used in developing recently emerged product/service development processes. In practice, the method is applied in developing the processes of building and offering elearning course modules. The result of...