introduction: supplementary health care services are provided to offer health care services beyond existing medical services at a reasonable cost to all members. these supplementary health care services contribute to the health and quality of life of the members and therefore membership provides peace of mind and a sense of security. this study aimed at investigating supplementary health care s...

normal 0 false false false en-us x-none ar-sa microsoftinternetexplorer4 introduction: health care organizations have begun applying six sigma methods into their operations. on the other hand, the difficulty of using indicators to compare health care providers in a meaningful way has led to an increased focus on using information about “adverse events”- that is , events that should not happen i...

background: quality in health care can be seen as having three principal dimensions: service, technical and customer quality. this study aimed to measure customer quality in relation to self-management of type 2 diabetes. methods: a cross-sectional survey of 577 type 2 diabetes people was carried out in australia. the 13-item patient activation measure was used to evaluate customer quality base...

rational prescribing increases the quality of health care and patient outcomes. in this study, the quality of drug prescription in specialist physicians in isfahan province of iran was assessed for evaluating the rational use of drugs and improving the therapeutic outcomes.this retrospective survey was conducted on a total of 7999530 prescriptions from all general and specialist physicians. the...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

background: the need to provide high quality prenatal care services, which take account of women's views and specifi­cally address their need for information, support and communication, has been advocated and group prenatal care, had been sug­gested as one of the ways to achieve this objective. the purpose of this study was to examine the impact of group versus in­dividual prenatal care on sati...

abstract health economic evaluation research plays an important role in selecting cost-effective interventions. the purpose of this study was to assess the quality of published articles in iranian journals related to economic evaluation in health care programs based on drummond’s checklist in terms of numbers, features, and quality. in the present review study, published articles (persian and e...