Hospitality organisations rely on service innovation simultaneously at the team and individual levels to improve quality. Nevertheless, mechanisms underlying this dual-level have rarely been investigated. This study aims develop a multilevel model of mediating moderating behind relationship between developmental culture both levels. Dyadic data were collected from 58 leaders their 442 employees...

Vietnamese local civil servants, which are mainly commune-level ones, identified with the roles and responsibilities of implementing nation's policies while providing services to a population diversity in ethnicity, culture, religion. The population's characteristics determining factors, creating servants' service ethics affecting outcomes their work performance. This paper focuses on analysis ...

In Vietnam, BigC is one of the oldest and largest supermarket systems known to many consumers. This still a trusted address Vietnamese consumers with 35 Big C supermarkets distributed nationwide 8000 employees. The variety items along spacious premises bring great shopping experiences are big plus points that getting. However, attractiveness retail market in recent years has made domestic

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...